- Get references Ask for photos of the contractor’s previous work. Request a list of 5-7 names and phone numbers of previous customers. Randomly pick 3-4 on the list and call them for information. Don’t be shy about doing homework on the person responsible for fixing your home.
- Protect yourself with an experienced local roofer There is a smaller chance of issues or scams when you choose a contractor from your community who has been in business for a number of years. They are more familiar with local rules and code regulations and have relationships with area crews and suppliers. Also, you’ll want a roofer who will be there for you when problems arise. Newer roofing companies and out-of-town contractors are notorious for going out of business and leaving customers stuck with a roofing mess.
- Pay your deductible Any contractor who says they will perform the repair without having the homeowner pay their insurance deductible is committing insurance fraud and endangering the homeowner. The insurance deductible is the responsibility of the insured, and the contractor should reflect that in the quote without inflating the estimate to cover all or part of the deductible. If a roofer is willing to break the law to get a job, can you be comfortable they will install your roof honestly?
- Handle your own claim A contractor who says they are “a claim specialist” or can “handle your insurance claim” may be breaking the law. In most states, it is illegal for contractors to act on behalf of the homeowner when negotiating an insurance claim. Any contractor who opens the door to legal action is not acting in your best interest.
- Don’t give in to pressure Watch out for contractors who pressure you to sign any paperwork before the insurance company has estimated the damage. Often in the fine print of the contract will be language that will force you to have that roofer perform the job or else you will have to pay a hefty cancellation fee. Honest roofers won’t have you sign anything until you agree on the services to be performed, after the insurance inspection is complete.
- Check for proper insurance The contractor should have insurance for all employees and subcontractors and be able to provide a copy of their insurance certificate for validation. Not having adequate insurance could lead to litigation between a contractor and homeowner if a roofing employee sustains an injury at the home.
- Research Better Business Bureau (BBB) ratings Some contractors come to town right after a storm looking for work, so it’s important to look them up on the BBB website and make sure they have a good score. Stay away from contractors who do not exist on BBB.org.
- Look for manufacturer designations Manufacturer designations are considered a badge of honor because the contractor must pass certain minimum requirements to be factory-certified.
- Know your material choices A contractor who does not offer you different shingle options is not looking out for your best interest. The style and color of the shingles you install can affect the resale value of your home. If the insurance company is paying for a new roof, it may be the perfect time to make a change and upgrade to a style that suits your taste.
Find out why so many people choose Alliance for their roofing needs. Contact us today at (404) 932-5260 or reach out to us on our online form.